Xiaomi opens 10 premium service centres across India: Here's what it means for customers

Xiaomi has announced the opening of 10 premium service centres across key Indian cities to improve its customer support and ownership experience in the country. The new centres are located in Bangalore, Hyderabad, Kochi, Chennai, Kolkata, Delhi, Jaipur, Mumbai, Pune, and Ahmedabad. The first three centres, located in Bangalore, Hyderabad, and Kochi, are already operational, with the remaining seven centres set to open in the coming days. This move reinforces the Chinese smartphone maker’s commitment to the Indian market. The company also stated that it plans to expand this network to 100 premium service centres nationwide, which will complement its current service network that covers every pin code across the country.

Commenting on the announcement, Sudhin Mathur , CEO of Xiaomi India , said: “At Xiaomi, our goal has always been to build more than just products - we aim to create lasting connections with the people who trust us. Launching these Premium Service Centres is a strategic step in deepening that connection and raising the bar for customer experience in India. It reflects our long-term commitment to be part of everyday life, to listen, learn, and continue innovating for the people we serve.”


How will these new service centres improve customer experience


Xiaomi’s new premium service centres aim to enhance the brand’s after-sales experience by improving each stage of the ownership process. These centres will focus on providing a comfortable environment and efficient service, the company claimed.

They are designed to complete 95% of repairs within 24 hours, which is an increase from the current 89%, achieved through the use of better diagnostic tools, structured quality checks, and adequate spare part availability.

According to a Counterpoint Research survey, Xiaomi ranks among the fastest brands in service turnaround, with 52% of customer issues addressed within four hours. For repairs expected to take longer than two hours, customers will have access to standby devices to maintain their connection.

Aligned with Xiaomi’s goal of promoting inclusivity and modern workplace practices, the centres also emphasise gender diversity by employing and supporting women engineers.

Each centre is staffed with certified technicians trained in the latest Xiaomi technologies and regularly updated through skill development programs. Customer Relationship Managers assist users in English, Hindi, and local languages to ensure smoother communication.

Beyond being repair facilities, the new centres will also function as experience hubs. Customers can explore and purchase Xiaomi products, utilise paperless processes across service points to minimise environmental impact, and participate in community activities. One such activity, Xiaomi Days, will be held every Wednesday and will include free software updates, select discounts, and service-related offers.